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TERMS + PRIVACY

PRIVACY POLICY

Your privacy is important to Remedial Massage and Facial CoCoCi.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

When we collect your personal information, whether online or in person, we will take reasonable steps to explain:

  • Why we are collecting the information;

  • how it will be used; and

  • who it may be disclosed to, where applicable.

We may collect and use your personal information for purposes including, but not limited to:

  • Confirming and managing your appointments and treatments.

  • Contacting you regarding your booking or treatment.

  • Identifying the purchaser of a gift voucher if we determine it is appropriate to replace a lost voucher.

  • Responding to enquiries relating to your treatment or gift voucher purchase.

  • Sending you updates, promotions, or special offers (where you have consented to receive them).

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We will not disclose your personal information to any third party unless:

  • you have given your consent;

  • it is required or authorised by law; or

  • it is necessary to provide our services.

If you wish to access or correct the personal information we hold about you, or if you have any questions or concerns about our privacy practices, please contact us in writing.

Privacy Officer
Remedial Massage and Facial CoCoCi
73 Woodlands Terrace
Edwardstown SA 5039

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Payment Information

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​​Remedial Massage and Facial CoCoCi does not store your credit card or payment details.

All payment information is processed securely through National Australia Bank (NAB) or other authorised payment providers. Your card details are transmitted directly to the payment processor and are not accessible to or retained by Remedial Massage and Facial CoCoCi.​

CANCELLATIONS + CHANGE POLICY

24 Hours' Notice for Appointment Changes or Cancellations

We kindly ask that you provide at least 24 hours' notice if you need to reschedule or cancel your appointment.

Please understand that appointments cancelled with less than 24 hours' notice, or missed without notice, often cannot be filled at short notice. For this reason, an 80% cancellation fee will apply.

We understand that emergencies and unexpected illnesses can occur. If you have a fever, a contagious illness, or have experienced vomiting or diarrhoea within 24 hours before your appointment, we kindly ask that you cancel or reschedule your appointment.

Severe weather conditions may also require last-minute cancellations. If we need to close or cancel appointments due to unsafe weather, we will notify you as soon as possible. Likewise, we ask that you do not put your safety at risk to attend your appointment.

​Cancellation fees due to genuine emergencies, illness, or severe weather will generally be waived and will be considered on a case-by-case basis.​

ARRIVAL POLICY

We kindly ask that you arrive 5–10 minutes before your scheduled appointment. This allows sufficient time to complete any necessary paperwork and discuss any questions or concerns before your treatment begins.

We understand that unexpected delays can happen. If you are running late, please contact us as soon as possible so we can do our best to accommodate you.

Appointment times are reserved specifically for each client. Arriving late may reduce the length of your treatment to ensure that subsequent appointments are not delayed. Your treatment will still end at the scheduled time, and the full treatment fee will apply.

In return, we are committed to providing your treatment on time. If we are ever delayed, we will either extend your treatment where possible or adjust the treatment fee accordingly.

Professional Conduct Policy

Massage therapy is provided solely for therapeutic and relaxation purposes.

Remedial Massage and Facial CoCoCi maintains a strict zero-tolerance policy regarding any form of inappropriate behaviour. Any sexual comments, jokes, gestures, advances, requests, inappropriate conversation, or physical contact will result in the immediate termination of the treatment session.

In such cases:

  • The full treatment fee will remain payable.

  • Future appointments and services may be refused.

  • Where appropriate, the incident may be reported to the relevant authorities.

We are committed to providing a safe, professional, and respectful environment for both our clients and therapists. We kindly ask that all clients treat their therapist with courtesy and respect, and you can expect the same in return.

Health Information

If you are pregnant, please let us know at the time of booking. For your safety and comfort, we generally recommend waiting until after the first trimester (12 weeks) before receiving massage treatment, unless otherwise advised by your healthcare provider.

Please also inform us if you:

  • have any allergies;

  • are taking any medications;

  • have any medical conditions; or

  • have any injuries or health concerns that may affect your treatment.

Providing us with accurate health information helps us tailor your treatment and ensure it is both safe and effective. Your health information will be kept confidential and handled in accordance with our Privacy Policy.

ADDITIONAL COST

Please note that a 10% surcharge applies to appointments scheduled outside our regular business hours.

GIFT VOUCHERS

  • Remedial Massage CoCoCi and Facial CoCoCi gift vouchers are valid for 3 years from the date of purchase.

  • Appointments cancelled with less than 24 hours' notice, or failure to attend a scheduled appointment, will result in a deduction of 50% of the remaining gift voucher value.

  • Gift vouchers cannot be redeemed for cash.

  • Gift vouchers are non-refundable.

  • Remedial Massage CoCoCi and Facial CoCoCi are not responsible for lost or stolen gift vouchers.

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